Privacy Policy

**Effective Date:** June 19, 2025
**App Name:** LongGray Laundry Tracker
**Developer:** Anton Castro / Long Gray Industrial

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1. Introduction

This Privacy Policy explains how LongGrayIndustrial collects, uses, and protects any information that you provide when using the app. We are committed to ensuring that your privacy is protected.

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2. Information We Collect

The app may collect the following information:

• User account details: such as name, email address, and role (e.g., client, supervisor, admin).
• Ticket-related data: messages, attachments, status updates, and related support actions.
• Device information: such as device type and operating system (used for app support and debugging).
• Usage logs: limited to performance and activity logs to improve the service.

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3. How We Use Your Information

We use the collected data for:

• Managing user accounts and access control
• Tracking and resolving support tickets
• Improving app reliability and usability
• Contacting users about system changes or updates

We do not sell, rent, or share your personal data with third parties.

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4. Data Storage & Security

• All data is stored securely in our backend infrastructure.
• Access is restricted to authorized personnel only.
• We use authentication and encryption where appropriate to protect sensitive information.

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5. User Control & Access

Users can:

• View and update their own account profile
• Request data removal or correction by contacting the admin
• Log out at any time to stop using the app

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6. Third-Party Services

LongGrayIndustrial does not use any third-party tracking or advertising services. If integrated with external systems (e.g., email or notification services), these will be disclosed separately.

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7. Policy Updates

This policy may be updated from time to time. You will be notified within the app or via email if significant changes are made.

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8. Contact Us